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Hospital contact numbers

Visiting during the coronavirus pandemic

Visiting suspended at FGH (26 October 2021)
Updated visiting restrictions at the Furness General Hospital (FGH) site are now in place. Due to a rise in COVID-19, and other winter illnesses, visiting at the FGH site is temporarily suspended, with effect from Tuesday 26 October 2021.

Visiting restrictions will be kept under review to ensure the safety of our patients and staff at all times.

There are some exceptions where visitors are permitted, including:

  • patients who are receiving end-of-life care, 
  • patients under the care of John’s Campaign,
  • There is also no change to the existing Children’s, Neonates and Maternity visiting arrangements at UHMBT

Additionally, if there are exceptional clinical or social reasons why someone wants to visit this will be decided on a case-by-case basis and we would urge people to liaise directly with the senior nurse on the ward.

We know how important it is for family and friends to visit loved ones whilst in hospital, but these measures are in place to keep everyone safe. Please consider other ways of keeping in touch with your family and friends, such as phone calls and video calls on tablets. All patients in our hospitals have access to our free wifi so they can keep in touch with family and friends

Visiting the Royal Lancaster Infirmary and Westmorland General Hospital
Visiting is currently permitted to sites and areas where there are no active COVID-19 positive patients.  A booking system will be used to avoid congestion in the hospitals. Bookings will only be taken between the hours of 10am - 12pm, Monday to Friday. Only one booking can be made at a time. Multiple bookings will not be possible, except on a Friday when visits for the weekend and following Monday can be arranged. Each patient will be entitled to one visit per day from one visitor.

In order to make a booking, visitors must call the main hospital switchboards between 10am - 12pm, Monday - Friday, to be put through to the relevant ward or department.

Infection prevention control measures, including social distancing, hand hygiene and wearing surgical masks, will still be in place to keep our colleagues, visitors and our patients safe.

Visiting to the Trust's hospital sites continues to be permitted in the following circumstances:  

  • The patient is receiving end-of-life care
  • Pregnant women are allowed to have 1 partner with them throughout induction/labour and whilst attending their 20 week scan
  • 1 parent/carer is allowed to stay with their child or baby throughout their time in hospital
  • The visitor is supporting someone with dementia, a learning disability, autism, or something where not being present would cause the patient to be distressed. For patients with dementia, John’s campaign is available for one family member/carer to visit and support the patient as needed

Things to remember when visiting our hospitals

Outpatients or visitors coming to the hospital will need to wear face masks to reduce the risk of transmitting coronavirus to others. Evidence has shown that those infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and potentially transmit the virus to others without being aware of it.

For some, wearing of a face mask may be difficult, and therefore all other measures must also be considered and introduced e.g. social/physical distancing, timed appointments, being seen immediately and not kept in waiting rooms. Individual risk assessments should be undertaken where required; for example, patients with mental health and learning disabilities.

To stop the spread of coronavirus (COVID-19), you should avoid close contact with anyone you do not live with. This is called social distancing.

Try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble). 

There are markings and signs throughout our hospital sites to help you.

Washing your hands is one of the easiest ways to protect yourself and others from illnesses including coronavirus.


  • wash your hands with soap and water often – do this for at least 20 seconds

  • use hand sanitiser gel if soap and water are not available

  • wash your hands as soon as you get home

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards