The Outpatients service at University Hospitals of Morecambe Bay NHS Foundation Trust is being transformed as part of the Trust’s recovery from coronavirus (COVID-19) and is looking at ways of delivering care in a more efficient and sustainable way. The following are some of the transformations that have been made so far:
eBooking: To book an appointment, some patients will receive a text message from the Trust to their Smartphone which allows them to book their appointment and gives them more control and choice over what time and date suits them.
eLetters: Some patients will receive their appointment letters quicker via text message to their Smartphone through a new eLetters system rather than waiting several days to receive a paper copy through the post.
Non face-to-face consultation: Some patients will be offered a video and telephone consultation where clinically appropriate. Many patients have already benefitted from this new style of non face-to-face outpatient consultation from the comfort of their homes.
Watch the short animation below to find out more about these transformations.
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