Patient Initiated Follow Up Appointments (PIFU)
We’re changing the way we deliver outpatient care, putting you in control and giving you more choice over how and when you access your care.
Many patients with long term conditions, or following treatment, do not always need follow-up appointments at routine intervals. Instead, some patients will be offered Patient Initiated Follow Up (PIFU). This is where you can arrange a follow-up appointment as and when you need it, for instance when your symptoms flare up or if your circumstances change. This means you avoid unnecessary appointments, saving you time, money and stress, and allows you to receive care in a way that better suits your lifestyle and preferences.
If you think PIFU might work for you, ask about it at your next appointment with us.
How it works
If PIFU is available, your healthcare professional will discuss what symptoms to look out for and how to contact the service if you need to make a PIFU appointment. You will get the chance to discuss any concerns you might have about how this works and make a joint decision if PIFU is suitable for you.
You will also be told whether your PIFU has an end date. If it does and you think you need to be seen again after that date, you will need a new referral.
How do I book an appointment or make contact?
To book an appointment when you need one you should contact us using the contact details provided to you by the healthcare professional responsible for your care. This will either be in your clinic letter or on a PIFU card. When you contact us you will need your:
- NHS or hospital number (RTX)
- The specialty your PIFU is with
If you have lost these details, do not worry, you can telephone us on 01539 716998, Monday to Friday, 8:00am - 6:00pm and a member of the team will assist you.
For all other concerns, or if you are feeling unwell, your GP remains your first point of contact.
Date of Publication: 18/09/2024
Reference number: PIL049V3/IND016
Review Date: 01/10/2027