What is Listening into Action (LiA) and Improvement?
LiA is a fundamental shift in the way we work and lead. Its aim is to engage with, and empower, all staff to make the changes that they think will improve not only the services we offer to patients but also, the experience our staff get working in our hospitals.
Our role in LiA is to listen to staff and support them to make the changes, removing any barriers so they can take the lead and contribute to the success of our Trust, and ultimately, feel proud of what they can achieve.
LiA fosters ambition and allows us to raise the bar in what we as an organisation working with our staff can achieve for our patients and staff. It helps us to make our Trust a great place to be cared for and a great place to work.
We launched LiA at our Trust in September 2014, and it complements the other important projects taking place at the Trust, including the CQC Improvement Plan and Better Care Together.
Brilliant Bay Day
You are officially invited to celebrate a day of inspirational improvements across Magic Morecambe Bay!
Friday 18 October 2019
Castle Green Hotel, Kendal
9am-5pm
UHMBT staff, volunteers and Bay Health and Care Partners can book a place on TMS or by sending an RSVP to listening.IA@mbht.nhs.uk.
Quality, Service Improvement & Redesign (QSIR)
The QSIR College programme offers NHS organisations and health systems a unique opportunity to develop quality and efficiency improvement capability within their organisation or across their system, enabling them to rapidly build up a sustainable local skills base.
The QSIR programmes suit clinical and non-clinical staff involved in service improvement within their organisation and/or system.
You can download the five day training course outline here QSIR
Listening into Action has been developed by Optimise Limited and has been adopted by over 70 NHS Trusts since 2010. UHMBT is a licenced LiA Trust.
Updated June 2019
